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Account Manager

London, UK

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process

What so Account Managers do at WPP Production?

Our Account Managers (AM) are super-organised and adept multi-taskers. Accountable for end-to-end project delivery and responsible for delivering projects on time, on specification and on budget. Our AM possess good project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.

You are well organised with a passion for production, marketing and advertising and a desire to grow and develop.

Key areas of responsibility

Communication

  • The key day-to-day contact for clients across projects they're working on
  • Understanding of clients' needs to deliver high satisfaction levels
  • Ensure awareness of timelines and deliverables on projects
  • Responsible for managing the client relationship with a focus on Client delivery
  • Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and if required escalate issues as required to SAM/SCM
  • Ensure a clear understanding of the production brief, deliverables and timeline for each project

Collaboration

  • Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

  • Manage small-to-medium projects independently, from initiation through to completion
  • Work with cross-functional teams in a fast-paced agency environment
  • Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
  • Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
  • Participate actively and can knowledgably articulate status internally and during client interactions
  • Identify potential project risks and if needed, escalate to SAM/SCM
  • Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
  • Ensure the highest quality is always delivered to clients

Financials

  • Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
  • Manage POs, financial reporting, tracking, billing against all project budgets

Requirements

  • An understanding of marketing and production implementation processes across key channels such as digital, video, content, social etc
  • Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
  • Experience working with creative teams — collaborating closely with Art Directors, Designers and Copywriters, understanding creative concepting/development stages, managing feedback rounds, and balancing creative ambition with production feasibility, timelines and budget
  • Experience within luxury accounts/brands — comfortable navigating the elevated standards, brand guidelines, sign-off processes and attention to detail luxury clients expect, along with sensitivity around brand tone, positioning and exclusivity
  • Experience with retail clients — understanding of retail marketing cycles (seasonal campaigns, store openings, product launches), multi-market/multi-territory rollouts, and the fast turnarounds retail calendars often demand
  • Familiarity with moving image production — understanding of film/video production processes, from pre-production (briefs, scripts, shoot planning) through to shoot days, edit, post-production and final delivery/versioning across formats
  • Ability to manage small projects with varying components, demonstrating ability to deliver on time and on budget
  • Experience of client relationships
  • A professional, calm, approachable demeanour
  • Strong written and verbal communication
  • An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
  • Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc

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Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
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