Senior Account Manager (Automotive)
Kuala Lumpur, Malaysia
About WPP Production
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
This position is offered on an initial 12-month fixed-term contract
What does a Senior Account Manager do at WPP Production?
As a Senior Account Manager, you are pivotal in supporting the Account Director in the smooth running of the business. Our account handlers are responsible for managing client relationships, leading the team, building relationships with stakeholders, and delivering against budgets and workflows. You should have a proven track record in account handling, knowledge of industry best practice, and strong commercial acumen.
Reporting lines and key stakeholders
This role reports to the Account Director, and you will collaborate with stakeholders across all departments.
Responsibilities
- Support the Account Director with business growth
- Act as the point of escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
- Manage global asset adaptation and localisation across APAC markets, as well as in-market campaigns
- Ensure all work is delivered in a timely manner and achieves creative excellence in line with the client's brand guidelines
- Work closely with the Account Director on P&L, forecasting, budgeting, and resource management
- Take on financial responsibilities, including preparing cost estimates and billing
- Develop a deep understanding of the contractual obligations, commercial arrangements, and SLAs
- Build relationships with key stakeholders, managing perceptions and expectations
- Liaise with internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of the main stakeholders
- Understand how the client, agency, and WPP Production relationships interact
Qualifications
- Experience in an advertising adaptation role preferred
- A focus on continuous improvement, delivering excellent quality and high levels of customer service
- Understanding of financial compliance procedures
- Sound technical understanding of client requirements
- Strong commercial acumen
- Excellent negotiation and problem-solving skills
- Attention to detail and an eye for quality work
- Proven ability to make informed decisions and problem-solve based on sound knowledge
- Ability to work under pressure and to tight deadlines
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Why work here:
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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