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QC/QA Lead - Post Production Agency

Mexico City, Mexico

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP Production is looking for a QC Lead 

What does a QC Lead do at WPP Production?

The QC Lead is responsible for defining, implementing, and overseeing quality control standards across all content types (video, print, and digital). This role leads the QC function end-to-end—ensuring consistent quality, reducing errors at scale, and embedding a culture of quality across production workflows. 

Beyond execution, the QC Lead drives process improvement, standardization, and the integration of tools and automation to enhance efficiency, scalability, and accuracy across high-volume, multi-market operations. 

 Key Responsibilities

  • Lead the QC Function Across Disciplines
    Oversee QC across video, print, and digital deliverables, ensuring consistent quality standards across all projects, formats, and markets. 
  • Define and Standardize QC Processes
    Design, implement, and continuously improve QC frameworks, checklists, and workflows to ensure consistency, scalability, and efficiency. 
  • Team Leadership and Development
    Manage, mentor, and develop a team of QC artists/analysts. Set clear expectations, provide feedback, and build capability across disciplines. 
  • Establish Quality Benchmarks and KPIs
    Define and track quality metrics (e.g., error rates, rework, first-time-right delivery, turnaround times) to measure performance and drive improvements. 
  • Drive Root Cause Analysis and Continuous Improvement
    Identify recurring issues and systemic gaps (e.g., briefing, versioning, ingestion, templates) and implement solutions to prevent rework and improve upstream quality.
  • Collaborate Cross-Functionally
    Partner with Production, Creative, Project Management, and Tech teams to align on quality expectations, workflows, and delivery standards.
  • Implement Tools and Automation
    Evaluate and deploy QC tools, proofing systems, and AI-driven solutions to improve accuracy, speed, and scalability of quality control processes.
  • Oversee Complex and High-Risk Deliverables
    Act as final approver or escalation point for high-visibility, complex, or high-risk projects across channels.
  • Ensure Compliance with Client and Platform Requirements
    Guarantee that all deliverables meet brand guidelines, legal requirements, and platform specifications across regions and formats.
  • Support End-to-End Quality Assurance Strategy
    Extend beyond final QC by influencing upstream processes (briefing, templates, versioning, ingestion) to ensure quality is built into the workflow, not just checked at the end. 

 Requirements

  • Bachelor’s degree in graphic design, Communication, Digital Media, or related field
  • Experience working with US-based accounts or clients.
  • Excellent command of the English language, both written and verbal.
  • +7–10 years of experience in QC/QA, post-production, or content production environments
  • Proven experience managing QC teams across multiple disciplines (video, print, digital)
  • Strong understanding of end-to-end production workflows across channels
  • Deep knowledge of technical specifications for video, print, and digital platforms
  • Experience with localization, versioning, and high-volume content production models
  • Familiarity with QC tools, proofing platforms, and workflow management systems
  • Experience implementing process improvements and quality frameworks
  • Knowledge of AI tools and automation in QC is a strong plus
  • Proficiency in Adobe Creative Suite and relevant QC tools
  • Proficiency in Microsoft Office Suite

 Skills

  • Exceptional attention to detail with a strategic mindset
  • Strong leadership and team development capabilities
  • Analytical thinking and problem-solving skills
  • Ability to manage complexity and high-volume operations
  • Clear and structured communication across functions
  • Strong organizational and prioritization skills
  • Proactive mindset focused on continuous improvement
  • Ability to influence stakeholders and drive change

 

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Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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