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Junior IT Support Engineer - Production System (m/w/d)

Hamburg, Germany

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What does a Junior IT Support Engineer – Production System (m/w/d) do at WPP Production?

As a Junior IT Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA. You will play a key part in assessing new technologies to help optimise our end-to-end production workflow.

Your Responsibilities

  • Setting up new production devices in a MacOS environment
  • Scripting pre or post installation scripts where necessary for packages
  • Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems
  • Providing first- and second-level support to all employees at three offices, on-site in Hamburg, as well as in Berlin and Düsseldorf in collaboration with local IT teams
  • Providing on-site technical support for our Grading Suit in Hamburg including technical support during client sessions, maintaining the technical standard/ functionality, troubleshoot during client sessions if necessary
  • Testing applications on MacOS to confirm they work as expected
  • Collaborate with the wider global production technology team to ensure working to global operational and security standards
  • Document and update documentation on standard procedures
  • Responsible for completing project work as assigned by the Production Technology Manager
  • Provide support and cover for other Production Support Engineers
  • Patching software against security vulnerabilities and documenting
  • Working with System and JAMF Pro admins, to upload and set scope of deployment of packages to MacOS systems

Your Experience and Skills

  • Relevant education in media production, IT support, or a comparable technical qualification
  • Experience in technical support (first- and second-level) for end users and/or specialized systems
  • Good knowledge of the macOS
  • Knowledge of applications and plugins used in media production (e.g., Adobe Creative Suite, Maxon Cinema4D, Nuke, DaVinci Resolve)
  • Knowledge of evaluating and implementing production tools (software, plugins, hardware concepts)
  • first work experience in the technology sector of media production, ideally with a focus on workflow optimization or technology evaluation
  • Understanding of production technologies and workflows for print, digital, video, audio, as well as color pipelines and technical standards is a nice to have
  • Good knowledge of the command line and scripting skills are a plus
  • Proficiency in German and English, both spoken and written

What we offer

With us, you’ll find not only exciting work but also a working environment that prioritises your development, flexibility and well-being. Discover our wide range of benefits:

  1. Work culture & prospects:
  • Exciting, varied projects within a fast-growing, international company
  • An open, trust-based culture with flat hierarchies and plenty of scope for personal responsibility
  • Regular feedback sessions to support talent development and career progression
  • Comprehensive training opportunities through our global WPP network (training courses, webinars, e-learning)
  1. Flexibility & Work-Life Balance:
  • Hybrid working and flexible working hours
  • Cross-border working (across Europe) – work flexibly even beyond national borders
  • One additional day of paid leave per year for voluntary work with a registered charity
  • Modern office equipment for a productive working environment
  • 28 days’ annual leave, plus an extra day off on your birthday
  1. Health & Extras:
  • Comprehensive health and wellness services (e.g. psychological counselling, fitness, preventive care)
  • Attractive corporate benefits programme with discounts on numerous brands
  • Support with retirement planning (including capital-forming benefits / VWL)
  • Anniversary bonuses in the form of additional days’ holiday
  • Contribution towards the Deutschland Ticket
  • Option to use a Job Bike

Would you like to further develop your skills at an international agency? If so, we look forward to receiving your application, stating your salary expectations and when you can start.

Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
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